Glossary · AI for SMEs · artificial intelligence for small businesses
AI for small businesses: definition
AI for small businesses means using artificial intelligence in the everyday work of a small or medium-sized company: replying to customers, preparing quotes and reminders, summarising conversations and analysing figures.
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How a small business can use AI every day
The most useful uses are often the simplest: replying to enquiries faster, never forgetting a reminder, finding information without searching, writing an email or a page for your website. AI works best inside your own tools, on your own data, rather than in a separate window.
The golden rule: AI prepares, you approve. A good tool shows what it suggests before acting and keeps a record of what was done.
Where to start with AI
Start with one repetitive task that costs you time every week, such as following up quotes or answering common questions. Measure the time saved, then extend to the next task. An AI assistant is the easiest first step; AI agents come next, for tasks that can run on a trigger.
AI for small businesses in Eazyclick
In Eazyclick, the AI is called Ziggy, Eazyclick's AI assistant: it answers with the figures from your business software, suggests quote and invoice reminders, and helps you edit your website. AI features use AI credits, and every plan includes a monthly allowance.
Related terms
- AI assistant An AI assistant is an artificial intelligence program you talk to in everyday language to get an answer, a text or an action.
- AI agent An AI agent is an artificial intelligence program that carries out several steps on its own to reach a goal (reading a request, looking up information, preparing a reply, proposing it), within limits set by the business.
- ERP An ERP (Enterprise Resource Planning) system is software that brings a company's management functions (customers, sales, purchasing, invoicing, stock, scheduling) together around a single database.
- CRM A CRM (Customer Relationship Management) system is software that centralises a company's contacts, conversations and sales opportunities, so that every customer and prospect can be followed up.
Further reading
Questions about AI for small businesses
How can a small business use AI every day?
Start with repetitive tasks: reminders, replies to enquiries, summaries, finding information. AI prepares the work and a person approves it.
Does Eazyclick use artificial intelligence?
Yes. Ziggy, built into every module, answers your questions, suggests useful actions and helps your website evolve.
Is AI expensive for a small business?
Not necessarily. In Eazyclick, only actions carried out by AI use credits, each with its price shown before it runs; the rest of the software never uses any. Details are on the AI credits page.
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