Glossary · AI virtual assistant · artificial intelligence assistant
AI assistant: definition
An AI assistant is an artificial intelligence program you talk to in everyday language to get an answer, a text or an action. Built into business software, it works on that software's data.
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General-purpose or built-in AI assistant
A general-purpose assistant answers anything, but knows neither your customers nor your invoices. An AI assistant built into your business software reads your data: it knows which quote is waiting for a signature and which customer has not paid, and can prepare the action in the right screen.
The built-in assistant also respects your software's permissions: it sees what you are allowed to see, and nothing goes out without your approval.
What an AI assistant does for a small business
It answers questions about your figures, drafts emails and reminders, summarises conversations and points out what needs attention today. Used well, it saves the small tasks that fill a working day.
Ziggy, Eazyclick's AI assistant
Ziggy, Eazyclick's AI assistant, is present in every module: it answers with your figures, suggests reminders and useful actions, and helps you edit your website. You approve before anything goes out.
Related terms
- AI for small businesses AI for small businesses means using artificial intelligence in the everyday work of a small or medium-sized company: replying to customers, preparing quotes and reminders, summarising conversations and analysing figures.
- AI agent An AI agent is an artificial intelligence program that carries out several steps on its own to reach a goal (reading a request, looking up information, preparing a reply, proposing it), within limits set by the business.
- CRM A CRM (Customer Relationship Management) system is software that centralises a company's contacts, conversations and sales opportunities, so that every customer and prospect can be followed up.
Further reading
Questions about AI assistant
What is Ziggy?
Ziggy is Eazyclick's AI assistant, built into the business software and the website: it answers, suggests and prepares, and you approve.
What is the difference between an AI assistant and a chatbot?
A chatbot usually talks to your visitors on your website. An AI assistant works with you and your team inside your software. Eazyclick offers both: Ziggy for you, and a chatbot for your visitors.
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