Glossary · artificial intelligence agent · AI agent for business
AI agent: definition
An AI agent is an artificial intelligence program that carries out several steps on its own to reach a goal (reading a request, looking up information, preparing a reply, proposing it), within limits set by the business.
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AI agent or AI assistant?
An assistant answers when you ask. An agent acts on a trigger: a new enquiry arrives, an invoice passes its due date, a review is published. In a business, a well-configured AI agent proposes or carries out repetitive tasks, with safeguards and a log of what it has done.
Using AI agents safely
Give each agent a narrow job, clear limits and a human approval step for anything that leaves the business. Review its log regularly, and widen its freedom only once it has proved reliable.
AI agents in Eazyclick
The Agents & automation module puts the AI agents of Ziggy, Eazyclick's AI assistant, to work on replies and follow-ups: a draft reply waits in your CRM, written in your brand's voice, and you approve it with a click.
Related terms
- AI assistant An AI assistant is an artificial intelligence program you talk to in everyday language to get an answer, a text or an action.
- AI for small businesses AI for small businesses means using artificial intelligence in the everyday work of a small or medium-sized company: replying to customers, preparing quotes and reminders, summarising conversations and analysing figures.
Further reading
Questions about AI agent
Can an AI agent act without me?
Only if you decide so. By default, Ziggy's agents propose and you approve.
What tasks suit an AI agent?
Repetitive tasks with a clear trigger: replying to new enquiries, following up quotes, chasing late invoices, answering reviews.
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