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Support & tickets module

Customer support software: every request becomes a tracked ticket

Your customers are never left without an answer

Bring every request (form, email, WhatsApp) into one inbox. Reply, track progress and measure satisfaction.

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Trustpilot 4.6/5 — Google 5.0/5

One inbox for every request, a tracking number for each and an alert when things take too long.
Ideal for customer support

Reply quickly and reassure

Every request becomes a numbered ticket in one shared inbox. Reply by email without switching tools, assign it to the right person and let your customer rate the service on resolution.

  • Forms, email and WhatsApp in the same inbox

  • Filters by status and priority

  • Internal notes on every ticket, hidden from the customer

2 h

to first response

4,7/5

customer satisfaction

Customer service that inspires confidence

A WhatsApp message, an email the next day, a form at the weekend: requests arrive from everywhere and some fall through the cracks. You lose track and have no overview of what is taking too long.

With the Support & tickets module, every request becomes a numbered ticket in one shared inbox. Reply by email, assign it, track its status and get an alert after 48 hours.

The result: an average first response time of 2 hours, 100 % of requests logged and tracked, and customer satisfaction of 4,7 out of 5, measured in one click at every resolution.

Who is Support & tickets for?

  • Shops
  • Tradespeople
  • Service providers
  • Requests across several channels
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What our helpdesk does: support and ticketing software
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One inbox, multiple channels

Website form, email, WhatsApp: every request arrives in the same place as a numbered ticket. Filter, assign and reply directly from the conversation. Nothing gets lost between inboxes.

  • Three channels together
    Website forms, email and WhatsApp reach the same inbox
  • Tracking number
    Every ticket has a number your customer can quote
  • Filters and priorities
    Sort by status, from new to resolved, and by priority
  • Assignment and notes
    Assign the ticket and add notes hidden from the customer

No forgotten requests

A ticket waiting more than 48 hours automatically resurfaces with a visible alert. An Overdue folder gathers everything urgent, so nothing slips through. Peace of mind, even on busy days.

  • Alert after 48 hours
    A ticket waiting too long resurfaces with a visible alert
  • Overdue folder
    Everything urgent together in one folder
  • Instant overview
    See at a glance what needs a reply now
  • Response times under control
    Maintain a response time you can be proud of

Satisfaction measured in one click

On resolution, your customer receives an email and rates the service in one click, without creating an account. Track average satisfaction in your dashboard, ticket by ticket. Service that inspires confidence.

  • Survey on resolution
    Your customer receives an email as soon as the ticket is resolved
  • One click, no account
    The customer responds with a thumbs up or thumbs down
  • Average satisfaction
    Track your score in the dashboard, ticket by ticket
  • Customer history
    Orders, appointments and previous tickets visible before you reply

Our customers reply faster and build stronger loyalty. The figures prove it.

No empty promises. Measured results, project after project.

2 h average first response time after activation

We entrusted our website design to Eazyclick. The quality of their work surprised us, and they stayed by our side at every stage. From the start, they proposed a design matching our expectations and the image we wanted to convey. As well as being clear and pleasant to browse, the website is easy to manage. We also appreciated their quick replies and availability when we had questions. A great experience!

Martin

Trustpilot
100 % of requests logged and tracked, none forgotten

Eazyclick translated my expertise into a strong visual identity and a website that is both elegant and functional. The colour palette and Art Nouveau patterns perfectly reflect my world, while giving my clients a smooth experience. (translated from French)

Ulrich Carnoy

Trustpilot
4,7/5 average customer satisfaction measured in one click

We asked Eazyclick by Caracal to create a new website for our business. Very satisfied with their work and the support throughout the project. First, they immediately proposed a design that reflected our ideas and matched the image we wanted for our company. The website is also very easy to use and intuitive. We really appreciated how responsive and available they were when we had questions. An agency we'd recommend! (translated from French)

Vincent Cordonnier

Vincent Cordonnier

Trustpilot

Your customer service organised in 3 steps

Three steps. No mental load. A module that works for you, not the other way round.

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Step 01

Your requests arrive as tickets

Add a “Contact / Help” form to your website, and every request creates a numbered ticket. Your customer receives an acknowledgement with their tracking number. Emails and WhatsApp conversations join the same inbox.

Step 02

You reply and track progress

Open the ticket, see the customer's history and reply by email from the conversation. Change the status, assign it to the right person and add an internal note if needed. Everything stays organised and shared with your team.

Step 03

You measure satisfaction

On resolution, your customer rates the service in one click. The dashboard brings together your response times, overdue tickets and average satisfaction. Manage customer relationships with figures, not intuition.

Modules to complement your customer support

Every activated module strengthens the others

Customer relationships

CRM Pro

Your leads organised, tracked and followed up.

Every ticket is linked to the customer record: reply with their full sales history in front of you and turn a resolved problem into loyalty.

Discover
Customer relationships

WhatsApp messaging

WhatsApp, shared by your team, linked to customer records.

A WhatsApp conversation that drags on becomes a properly tracked ticket, without losing the thread or the customer.

Discover
Customer relationships

Members area

A private space just for your members.

Give customers a private area where they can find their requests and history independently.

Discover
Explore all modules

How much does the Support & tickets module cost?

The Support & tickets module costs 190 € excl. VAT to set up, then 44 € excl. VAT per month on a 12-month commitment, or 35 € excl. VAT per month over 24 months. It can also be one of Booster's modules of choice. What the price includes is listed below.

One of Booster's modules of choice, or à la carte

Setup
€ 190 one-off, excl. VAT
12-month commitment
€ 44 /month excl. VAT
24-month commitment
€ 35 /month excl. VAT

In a bundle: setup at half price (95 €) when the module is taken when signing a pack on 24 months, and −10% on the modules' subscription from 2, −20% from 3.

What's included

  • Unlimited agents, priced per website
  • Numbered tickets and response times by priority
  • Customer portal and satisfaction measurement
  • Support from your project manager

Clear plans. No surprises.

Choose the pack that matches your goals. Not an imaginary budget.

KickStarter

Get seen

€ 69/month

One-off set-up cost € 249

Get started. Properly.

Your essential online presence, professional from day one.

What's included

  • An optimised, responsive template adapted to your colours and logo
  • A clear, impactful one-page format
  • Technical SEO included (speed, structure, performance)
  • Performance tracking in your Eazyclick dashboard
  • Mini-CRM: every website enquiry arrives in a customer record
  • A project manager for launch, then email support
Start now

GlowUp

Generate opportunities

€ 149/month

One-off set-up cost € 699

Most recommended

Take it to the next level.

A professional presence and visibility that works for you.

What's included

  • Everything in KickStarter, plus a fully bespoke website
  • Up to 6 pages tailored to your business
  • Advanced SEO, technical + editorial
  • 1 SEO article per month, written with AI and reviewed by our team
  • Greater visibility on Google and AI search engines
  • Complete CRM (deal tracking and follow-ups) and Analytics Pro included
  • A dedicated project manager, 3 hours per month
Start now

Booster

Scale intelligently

€ 299/month

One-off set-up cost € 1,490

A 360° digital presence.

Strategy, content, visibility, branding. Everything is there. Everything works together.

What's included

  • Everything in GlowUp, with a fully bespoke website of up to 15 pages
  • Premium SEO strategy with dedicated monthly support
  • SEO Boost: 2 content pieces per month, written with AI and reviewed by our team
  • Essential brand guidelines
  • Managed multi-channel approach
  • 2 business modules of your choice (such as Quotes & invoices) and Analytics Pro included
  • A dedicated project manager, 6 h/month
Start now

Add the modules your business needs individually, each at its own price: from €19/month per module with a 24-month commitment. Prices excl. VAT.

Need a bespoke plan?

Further reading

Guides

Questions? We have answers.

 View all FAQs

How much does the Support & tickets module cost?

Setup costs €190, then €44/month over 12 months or €35/month over 24 months. Pricing is per website, with unlimited agents: you pay one subscription, not a price for each team member. No usage fees, and support from your project manager is included.

Is this module included in a plan?

You can add it to any plan, and with Booster it can be one of your 2 included business modules. As a reminder, KickStarter includes a mini CRM, GlowUp the full CRM and Analytics Pro, and Booster everything in GlowUp plus SEO Boost. Your project manager helps you choose the modules your business really needs.

Do I already need an Eazyclick website or pack?

No. The Support & tickets module also works without an Eazyclick website, in a workspace set up by your project manager. With an Eazyclick website, enquiries sent from your website become tickets linked to the customer record. Not a customer yet? We build your plan together during an initial call.

Can I import my existing customer conversations?

The module starts a clean inbox for new enquiries, and every ticket links to the customer's CRM record and history. If you already have a customer database, your contacts join it. To bring over older conversations, your project manager reviews the best approach with you based on your current tools.

Can customers reply by email?

Yes. Reply by email directly from the ticket, using a message styled to your brand. Customers receive an acknowledgement and tracking number as soon as they submit their request. The conversation stays in one thread for both your team and the customer, without duplicate data entry.

What if a request concerns an order from my shop?

A ticket can be linked to an e-commerce order: from the ticket, you access the order record directly to manage a return or exchange. Support also works perfectly without a shop: it centralises all requests, whether you sell online or not.

How do I know whether my customers are satisfied?

Whenever a ticket is resolved, your customer receives a mini-survey: satisfied or not, in one click, with no account to create. The dashboard brings together average satisfaction, first response time and overdue tickets. You finally have real indicators to improve your service.

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